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 How long will it take to get my order?
Our candles are handmade at the time your order is placed so that you receive the best scented candles. Your candles will arrive to you freshly made! Candles must set before shipping and you will find the details below on how long this will take.
Every week we pull together the orders we received the previous week (from Sunday - Saturday) and will make them all during the week. We combine all orders together so that we can make the candles that are the same fragrances at one time which saves an enormous amount of time. Your freshly made candles will finish setting during this same week and will be available for shipping sometime during the following week. For example, an order is received on Wednesday. This order will be made the next week and will ship the week after. The entire process will take between 1 and 2 weeks depending on what day of the week you place your order. Orders received on Friday-Saturdays will have the quickest turnaround time while orders placed on Monday and Tuesdays will have the longest. There may be times where it takes long to make your order, such as extremely large orders or if a fragrance oil or particular container is delayed by the manufacturer however this is not common.
In the Spring & Summer - During hot weather, orders can only ship the beginning of the week. This is to prevent your order from sitting on a hot UPS truck over the weekend which is not good for the candle. If you candle has not finished setting at the beginning of the week when orders are ready to ship, it will have to ship the next week. This is rare however.
In the Fall - From September - November and the first few weeks of January is our very very busy season. This is when orders will take the longest to make due to the volume of orders and also delays from the manufacturer of the fragrance oil or containers (as it is their busy season as well). This is the time of year orders may take an extra week to make - meaning that the entire process may take 3 weeks. This isn't common but does happen.
What is your return policy?
We offer a full guarantee of our products. If you are not satisfied with your purchase simply return the products (you pay for shipping) along with the reason for return within 14 days of purchase. We will offer your choice of a like (equal value - i.e. same product but different scent) merchandise exchange (shipping is additional) or a refund. Please make sure you have read over the burning tips before returning, including the two most important: waiting a week before burning your candles for the 1st time to allow your scent to cure (giving you strong scent throw) and keeping your wicks trimmed!!
Returned products MUST BE packed securely or a refund / exchange will not be issued. You may want to insure your return. We cannot be responsible for lost or misdirected returns.
WE DO NOT CHARGE A RESTOCK FEE!!
Products may not be returned if more than 25% of the product has been used.
Please ship all returns to:
Dad’s Earth Soap & Candle Company
2341 E. Michigan St
Evansville, In 47711
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What type of wick do you use for your candles?
We use all natural wicks
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What is triple-scented?
A candle will only hold a certain amount of fragrance. Triple scented means that 1.5 ounces of fragrance oil per pound of wax is used as opposed to the standard of .5 ounces of fragrance oil per pound of wax. That is what makes it triple the fragrance and a stronger scent.
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I am having problems burning my candles?
The two most important tips are:
**Keeping your wick trimmed to 1/4"**
**and giving your candle a memory burn - see below**
Why is my scent throw not strong?
My candle burned straight down?
Why do I have wax left at the bottom?
Because your candles are just recently made for you, we strongly recommend allowing your candles to sit a week after you receive before you burn them for the first time. This is to allow the candle to cure for optimal throw. If you burn right away, chances are the scent throw will not be as strong.
When burning a candle for the first time, it is important to give it a "memory burn". You should burn the candle for 1 hour for each inch of its diameter. Example: a candle 3" in diameter should be burned for three hours to establish its "memory". This allows your jar candle to establish a full melt pool increasing the scent throw. If a candle isn't given a proper memory burn (meaning if your candle is burned for a short period of time), it will "Core Burn" down the center and a good scent throw cannot be achieved. Also, you'll be left with wax at the bottom and at the side.
Drafts or extreme room temperatures can cause uneven burn. The wick must always be kept centered. If a wick should ever move to one side while burning, extinguish candle, and reposition wick to the center. Also make sure your wick is centered each time you extinguish your candle.
My wick is burning itself out?
Keep the wick trimmed to 1/4" Try not to trim the wick too short though, as the flame can drown when the wax melts around the wick and that can cause a wick to burn itself out.
Black Soot
No candle can be soot free, but soy wax candles do have less soot and more importantly no toxins in the soot. Black soot is caused by a candle that is smoking (in our candles this is typically from too long of a wick!)
There could be several reasons why you are getting black soot. First and very importantly, make sure that you trim the wick to 1/4" each and every time before you light your candle. Second, make sure that you are not burning your candle in a draft. Any draft of wind will make the candle flame flicker and smoke. Third, when you are trimming your candle wicks, do not leave the trimmings in the candle wax . This will cause black soot. Fourth, ensure that there is enough air space around your candle. Do not burn in a cubby or
bookshelf. This inhibits the amount of oxygen that is getting to the wick of the candle and will cause black soot to form.
Wick Off-Center
A wick can burn off-center especially if your wick is not trimmed. If an off-center wick is causing your candle to burn unevenly, simply move the extinguished wick to the center of the candle with a metal spoon while the wax is still soft.
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What is your privacy policy?
100% complete privacy. No personal information is collected about you - period. Dad's Earth Soap & Candle Company will never sell your customer contact information. The information you fill out when ordering is only used to fulfill your order. This is a no spam website.
This website uses cookies only to keep track of your shopping cart. This is simply a marker that remembers what item you are ordering. Without cookies, you will not be able to order. The cookie will terminate after you have left our site or have been inactive for over 30 minutes.
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What are your terms and conditions?
Remember burning candles safely is your responsibility. We are not responsible for any misuse of our product. Dad's Earth Soap & Candle Company shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Dad's Earth Soap & Candle Company.
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